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Connecting incident.io lets Traversal reference incident details, linked alert details, severities, and incident statuses during investigations.

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What Traversal reads

  • Incidents — incident details, severities, statuses, and timelines
  • Alerts — alerts linked to incidents

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Setup

1

Create an API key

  1. In incident.io, go to Settings > API Keys
  2. Click Create API key and name it (e.g., “Traversal”)
  3. Grant read access to incidents and related metadata. If your workspace uses team-scoped API keys, make sure the key covers every team whose incidents Traversal should read.
  4. Copy the API key (starts with inc_, only shown once)
2

Configure in Traversal

Go to Company Knowledge > Integrations, select incident.io, and paste the API key.
This integration only requires an incident.io API key. You do not need to enter a base URL or any additional authentication fields.

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More information