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Connecting Prometheus lets Traversal query your metrics during investigations so it can detect anomalies, compare baselines, and correlate changes across services.

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What Traversal reads

  • Metrics — time-series data via PromQL instant and range queries
  • Labels — label names and values used to scope queries to the right services

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Setup

1

Open your Grafana instance

Log in to your Grafana Cloud account at grafana.com/auth/sign-in. On the portal page, find your stack and click Launch to open the Grafana instance (URL looks like https://<stack>.grafana.net).
2

Find your Prometheus URL and instance ID

In your Grafana instance, go to Connections > Data sources and click the provisioned Prometheus data source (named grafanacloud-<stack>-prom).
  • Under Connection, copy the Prometheus server URL (e.g., https://prometheus-prod-XX-prod-us-west-0.grafana.net/api/prom)
  • Under Authentication, note the User field — this is your numeric instance ID (e.g., 3116090)
3

Create an access policy token

  1. In the Grafana Cloud portal, go to Security > Access Policies
  2. Click Create access policy, give it a name, and add the metrics:read scope for your stack
  3. Click Add token and copy the generated glc_... token
4

Configure in Traversal

Go to Company Knowledge > Integrations, select Prometheus, and enter:
  • Server URL: the Prometheus query endpoint from step 2
  • Authentication: select Basic Authentication
  • Username: your numeric instance ID
  • Password: the glc_... access policy token
Grafana Cloud requires basic auth — the username identifies your tenant in Grafana’s multi-tenant Prometheus backend. Bearer token authentication will not work.

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More information